TapiHQ is the AI-first maintenance platform that plugs into the property management system you already run - so every job, tradie and invoice lives in one place.
Tapi doesn’t replace your trust accounting system. It plugs into it — so your records stay exactly where your team expects to find them.
Harcourts Total Group Rentals cut the time their team spends on maintenance by up to 75% after moving to Tapi.
Property managers spend less time chasing contractors and more time with clients - more service, without adding headcount.
Every message, quote, approval and invoice is logged against the job. Contractor compliance stays current without anyone chasing it.
Start every day with a clear, prioritised list of what actually needs your attention. Every message, quote and update related to a job sits with the job — not scattered across email, SMS and WhatsApp.
Maintain runs each repair from first report to final invoice. AI-powered workflows keep jobs progressing, cut response times and give you a complete history of what happened and when.
Tenants log maintenance requests 24/7 through a guided conversation - no app to download, no login to remember. Tapi asks the follow-up questions a property manager would ask, captures photos, and hands you a job that’s ready to action.
AI reads each invoice, pulls out the detail, and matches it back to the job it belongs to. You stay focused on approvals instead of downloading, renaming and re-uploading files.
From smoke alarms to contractor safety documents, Comply keeps every obligation tracked and every record current — so an audit or a tribunal request is a search, not a scramble.
We saw an amazing improvement almost immediately. After just one week, my staff seemed more relaxed, less stressed. Maintenance was getting done, and owners were approving jobs.
“We’d tried other maintenance packages before, but nothing got our systems streamlined the way we needed. Since Tapi, our process flows far more efficiently and everyone stays informed — which cuts out the extra calls and the frustration.”
“Tapi has saved up to 75% of the team’s time. Clients love it because they can see what’s happening in real time, and the invoice automation has been a godsend.”
“We implemented Tapi across the entirety of our company’s maintenance and have been extremely pleased with the visibility and efficiency we’ve achieved. Our property managers are grateful — and feedback from owners, tenants and trades has been positive too.”
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Trust accounting systems are built to manage money, tenancies and records - maintenance is one tab inside them, and it’s fine for logging that a job exists. What it isn’t built for is the part that actually consumes the week: working out what the tenant actually meant, getting quotes moving, chasing the tradie, keeping the owner informed, and matching the invoice back to the job. Tapi handles that layer properly and writes the outcome back to your system, so your records stay where they’ve always been.
No. Tapi runs alongside them. Your trust accounting stays exactly where it is - Tapi connects to it and takes over the maintenance workflow on top.
No. Tenants log a request through a guided conversation with no app and no login. That’s a large part of why requests actually come through the system instead of arriving as a text message at 9pm.
It usually comes down to whether the tool works with the system your team already uses, and whether tenants and tradies will actually use it. Tapi integrates with your existing platform rather than asking anyone to switch, and tenants and tradies get a version that needs no training. Worth asking about on the demo — we’ll show you what adoption looked like at agencies your size.
It depends on portfolio size and which system you’re connecting, but there’s no data migration — Tapi connects to your existing platform. Training for your team is included, and we scope a timeline on the demo call.
Pricing scales with the size of your portfolio and the parts of the platform you use. There’s no setup fee, and onboarding and training for your team are included. Because every agency runs maintenance differently, we scope it on the demo once we know your portfolio size and which trust accounting system you’re on.